Shipping + Returns

We want ordering from The Strong Standard to feel simple from checkout to training day. Below you'll find everything you need to know about shipping, returns, refunds, and order issues.

SHIPPING

Order Processing

Once your order is placed, it will begin processing for shipment.

Processing times may vary depending on the product and are separate from the time your package spends in transit.

Once tracking information becomes available, you'll receive a shipping confirmation email so you can follow your order.

Estimated Delivery

Delivery times vary depending on the product and destination. Estimated delivery information will be provided at checkout when available.

Please note that delivery estimates are not guaranteed. Carrier delays, holidays, weather, customs, and other circumstances outside of our control may affect delivery times.

Multiple Shipments

Your order may arrive in more than one package.

Some Strong Standard products are fulfilled separately, which means items purchased together may have different tracking numbers or delivery dates.

If only part of your order arrives, don't worry—the rest may still be on its way.

Tracking Your Order

When tracking becomes available, it will be sent to the email address associated with your order.

Please allow time for tracking information to update after your shipping confirmation is sent.

If your tracking hasn't updated for an extended period or you believe there is an issue with your shipment, please contact us.

Incorrect Shipping Addresses

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipped.

The Strong Standard is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided at checkout.

RETURNS + REFUNDS

We hope you love your Strong Standard gear. If something isn't right, we're here to help.

Returns

We accept eligible return requests within 7 days of delivery.

To be eligible for a return, your item must be:

Unused and unworn
In its original condition
Free from damage, stains, odors, or other signs of use
Returned with any original packaging and accessories
Accompanied by proof of purchase

For hygiene and safety reasons, products showing signs of use may not be accepted for return.

Starting a Return

Please contact us within 7 days of delivery before returning any product.

Include your order number, the item you'd like to return, and the reason for your return. We'll review your request and provide return instructions if your item is eligible.

Do not return an item to the address shown on the original package.

The appropriate return location may vary by product. All returns must be authorized by The Strong Standard before being shipped.

Items returned without prior authorization may not be accepted or eligible for a refund.

Return Shipping

For voluntary returns, including change of mind, ordering the wrong item or variation, or deciding that you no longer want the product, the customer is responsible for return shipping costs.

Original shipping charges, if applicable, are non-refundable.

If your return is approved, we'll provide the appropriate return instructions and return address. We recommend using a trackable shipping method, as we cannot guarantee receipt of returns sent without tracking.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, incorrect, or with an item or component missing, please contact us within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or video showing the product and issue
Photos of the original packaging, if requested

Please do not discard the product or its packaging until your claim has been reviewed.

Once we've reviewed the issue, we'll determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

Approved product or fulfillment issues will not be subject to standard customer-paid return shipping requirements.

REFUNDS

Once an eligible return is received and inspected, we'll notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable for voluntary returns.

EXCHANGES

We currently do not process direct exchanges.

If you'd like a different product, color, or variation, you may return an eligible item according to our return policy and place a new order for your preferred item.

ORDER CANCELLATIONS + CHANGES

We begin processing orders as quickly as possible.

If you need to cancel your order or make a change, please contact us as soon as possible after ordering.

We'll do our best to accommodate your request, but changes and cancellations are not guaranteed once an order has entered processing or shipped.

LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been lost in transit or has stopped updating for an extended period, please contact us so we can investigate.

If tracking shows that an order has been delivered but you cannot locate the package, please first check around the delivery location, with members of your household, neighbors, building management, or the shipping carrier.

Please contact us if you still cannot locate your package and we'll help review the situation.